Return of Full-Priced Items
Stilbaar will issue a refund to the original form of payment for the return of full-priced merchandise. All goods must be returned unworn and in perfect condition, with all original tags attached. A return fee of £2.50 per item will be deducted from the refund.
Refunds are issued once merchandise has undergone a quality control check. Shipping fees are non-refundable.
Stilbaar may refuse any returns that do not comply with our conditions stated above.
Your return request must be received within 30 days from the date you received your shipment to get a full refund. After 30 days, your item will be treated as a sell-back, and you will receive store credit for the sell-back price offered.
Return of Sale Items
- Sale items are eligible for exchange or a credit voucher only.
- A sale item is any marked down item.
- Items purchased using a promo code are eligible for exchange or credit voucher only.
- Items marked Final Sale and found in Rev Archive are not eligible for return, credit or exchange.
What steps must I take in order to exchange and / or return?
1. Email customerservice@stilbaar.com, including your name and order number.
2. Customer service will get back to you and send you a postage-paid return label and return form.
2. Print out the return label and fill out the return form, and place it with the items you wish to return.
3. Send the item back via Royal Mail using the label provided. Our return mailing address is on the bottom of the return form.
When will I receive my refund?
Once we receive your package, we will promptly issue a refund or web credit for the items as you specify. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund or web credit has been processed.
Exchanges
Stilbaar will issue an exchange for any merchandise other than Final Sale items.
Please email customerservice@stilbaar.com and request an exchange number.
Product Defects
If you receive your product with a manufacturing defect, you must contact customerservice@stilbaar.com within 30 days from receipt of the order and send us an image that clearly shows the damage, and we will try to verify whether the product is faulty or not. If you are required to send the product to our offices, Stilbaar will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after Stilbaar has verified the product is defective.
Wrong order
In the unlikely case you receive an order that does not correspond to your purchase, you must contact customerservice@stilbaar.com within 14 days of receiving the order and send us an image showing everything you have received with the respective information of each product. We will verify what you send us and resolve the issue promptly. If you are required to send the product to our offices, Stilbaar will bear the shipping costs. Once we have verified that the order is wrong, you will be issued the refund or change. The product must not have been used and must be sent with its original packaging.
What shipping costs apply?
All return shipping charges will be covered by Stilbaar, provided you use the free shipping label we email to you. You are responsible for the original, outbound shipping fees paid, which will not be refunded.
Questions?
If you have any further questions about returns & exchanges, please email us at customerservice@stilbaar.com
